Shipping policy

Shipping & Delivery Policy – Glow Up Boutique

At Glow Up Boutique, we are committed to delivering your order safely and efficiently. Please review our shipping terms before placing your order.

1. Processing Time
All orders are processed within 7–15 business days (excluding weekends and public holidays).
During high-demand periods, processing times may be extended.

2. Shipping Timeframes
Estimated delivery times after dispatch:

  • Australia: 2–7 business days

  • International: 5–15 business days

Please note that delivery times are estimates and not guaranteed.

3. Tracking Information
Once your order has been shipped, you will receive a tracking number via email or SMS.
Customers are responsible for monitoring their shipment using the provided tracking link.

4. Incorrect Address Policy
Customers must ensure all shipping details are correct at checkout.
Glow Up Boutique is not responsible for orders delivered to incorrect addresses provided by the customer.

5. Delivery Delays Disclaimer
We are not liable for delays caused by:

  • Courier service disruptions

  • Customs clearance processes

  • Weather or unforeseen circumstances

No refunds will be issued for delayed deliveries.

6. Lost or Stolen Packages
If tracking shows your package as “Delivered,” Glow Up Boutique is not responsible for lost or stolen items.
Customers are advised to:

  • Use secure delivery locations

  • Contact the courier directly for assistance

7. Failed Delivery Attempts
If a delivery attempt fails due to absence or incorrect details:

  • The customer is responsible for redelivery fees

  • Orders returned to sender will require additional shipping payment

8. Signature Requirement
Some orders may require a signature upon delivery.
If unavailable, the courier may leave a collection notice or safe-drop the parcel at their discretion.

9. International Duties & Taxes
International customers are responsible for any customs duties, taxes, or import fees required by their country.

10. Order Changes & Cancellations
Orders cannot be modified or cancelled once they have been processed or shipped.

By placing an order with Glow Up Boutique, you agree to the terms outlined in this shipping policy.